Call Center Specialist

Company Name:
Koch Davis
Key aspects of the Call Center Representative is to reporting to the Ultimate Service Supervisor, execute a variety of duties to provide excellent customer service to existing and prospective customers. This position will research and resolve customers' inquiries and problems, and execute account maintenance as required. The person will follow-up on customer requests to ensure their satisfaction. It is the accountability of the Call Center Representative to resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Furthermore, the incumbent will enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
1 year of customer service experience
High school diploma
Works to create wealth and growth for individuals, families, businesses and our economy.

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